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Mortgage Information Requests & Error Resolution

Home Personal Home Loans Mortgage Errors

How to submit an information or error resolution request

If you believe there is an error related to the servicing of your mortgage loan on your personal residence, or would like additional information about your loan, send a written notice to the address below. (Excludes Home Equity Lines of Credit.)

In your letter, give us the following information:

  • Your name
  • Information that lets us identify the mortgage account in question
  • The error you believe has occurred or a statement of the information you are requesting

We are required to acknowledge the receipt of your correspondence within 5 days and correct the error or provide requested information in a written response within 30 to 45 days (if not sooner). The same response requirements apply to situations in which either no error has occurred or requested information is not available. You can telephone us related to these rules, but doing so will not preserve your rights.

MidWestOne Bank
Attn: Loan Operations
PO Box 1700
Iowa City, IA 52244-1700